Our events have always been non refundable unless a show is cancelled by the Theatre.
The website charges me a fee for each booking as STRIPE looks after your money and whilst I am not requesting any admin fees for errors you may make when you book (eg, I booked in error, I can no longer make the date or find someone to take my place etc.) the fee STRIPE charges me will be requested by me to you (it’s not usually a huge amount but I am sure you would realise these amounts all add up). Same process applies for double bookings, eg ‘ I only wanted 4 for Brighton but I clicked twice so it looks like I have 8’ ! the addtional 4 incur a stripe fee for your error.
Due to admin volume I am unable to resell or readvertise your events if you can no longer make the date, however, you can resell (at no additional cost and not on social media) and advise me who is taking your place and where they are boarding the coach.
If we arrive in London and the show is cancelled I still have to pay for the coach. I will adjust the refund accordingly to offset the coach payment I have to make (that’s if the show has been cancelled and we’ve arrived in London or wherever the show may be).
For me to be able to offer these events going forward the less admin burden I have then the more time I have to find shows and days out for us all to enjoy.
Stripe’s payments platform lets me accept credit cards, debit cards, and popular payment methods around the world—all with a single integration.
Love to you all, N x
Just a reminder refunds are not available once you have booked.